Investing in
Customer Success

We are dedicated to being the best long-term partner for funeral homes, agents and policy owners.

After more than 113 years, we are still owned by and accountable to pre-need families.

I am proud to say that 2018 was a year of many milestones for Homesteaders. We served more funeral homes, agents and consumers than ever before while maintaining our commitment to customer service and financial stability. Homesteaders is dedicated to being a steady, long-term partner in funeral service, and we work hard every day to ensure our policy owners and funeral home customers are taken care of today and well into the future.

In 2018, Homesteaders surpassed $3 billion in assets and $207 million in surplus. We ended the year with more than 700,000 policies in force and more than 90,000 new policies issued. And, due to the tireless work of our funeral home customers and agents, we surpassed the important milestone of $500 million in new policies. All of these positive results are representative of the type of team effort that happens every day at Homesteaders.

We understand that who you pick as a partner in success matters. That’s why, after more than 113 years, we are still owned by – and accountable to – the families who rely on us for secure funding. We only do one thing and we do it well. Because our sole focus is offering exceptional solutions for pre-need families, we are uniquely positioned to be a national leader in advance funeral funding and a great partner to funeral homes over the long term.

In 2018, we reached the final phase in our strategically planned leadership transition. My predecessor, Steve Lang, positioned the company well during his tenure, making the transition into my current role seamless.

I look forward to many more milestones as we continue our tradition of growth, financial excellence, unmatched customer service and positive, continuous innovation.

Stephen M. Shaffer
Chairman, President and CEO



Next: Financial Excellence

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