Investing in
Operational Efficiency

We make it easy to do business with Homesteaders through investments in innovation and unmatched customer service.

In 2018, our operational efforts were focused on making things more effective and efficient for our customers. We served a record number of families and paid a record number of claims in 2018. We ended the year with more than 700,000 policies in force.

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Our new business team issued more than 90,000 policies.


23,000+ applications were processed through Online Enrollment.





4,000 agents wrote at least one policy in 2018.

$855,000 were paid out in commissions each week, on average.

93% of commission payments were made through EFT at the end of 2018.

Our claims team paid more than 60,000 claims.


28% of claims were reported online (a 2.5% increase over 2017).


18% of claims were paid through EFT (a 5% increase over 2017).

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Our customer service team received more than 179,000 calls.


60% of calls were from funeral homes and agents.





40% of calls were from policy owners or insureds.

97% of callers were connected to one of our expert customer service representatives within 22 seconds.

Our IT team deployed 240 technical changes into production.

 

460 agents used our myHomesteaders® policy management app.

1,100 funeral homes and agents provided survey feedback covering 14 different topics, including feedback on technology solutions.

20 enhancements to Online Enrollment were released by our IT team.

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