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Why Funeral Professionals Should Read Man's Search for Meaning

June 22, 2023 by Dr. Jason Troyer
Featured, Finding Resilience

What can funeral professionals learn from the horrific history of World War II, specifically from Viktor Frankl — a unique figure from this time? In 1942, Frankl, his wife and much of his family were taken from Vienna and forced to live in a series of Nazi concentration camps. Over the next three years, Frankl would be separated from his family and live in four concentration camps, including Auschwitz. His wife, brother, father and mother all died at the camps.

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When Doing Less Results in Happier Families: Using the “Ikea Effect” in Funeral Service

April 20, 2023 by Dr. Jason Troyer
Featured, Finding Resilience

Wouldn’t it be great if there was a way to do less and have families be happier with a funeral service? Sound too good to be true? Discover how using the "Ikea Effect" can benefit both you and the families you serve.

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3 Tips for Smoother Funeral Home Family Business Succession Planning

February 16, 2023 by Dr. Jason Troyer
Featured, Finding Resilience

Last year, I was running a discussion group of funeral directors, and they shared some common frustrations. Jessica*, a third-generation, 40-something funeral director, said something that stopped the group in its tracks:

“My father just won’t give up the reins. He won’t even let me meet with families by myself.”

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4 Productivity Tips for Starting Your “New Year” in September

August 18, 2022 by Dr. Jason Troyer
Featured, Finding Resilience

Did you know that the “real” new year starts in September? Let me explain. I spent 37 years of my life either attending a school or teaching at one. My father was a high school principal for my entire childhood, which meant that our family life and vacations revolved around the academic calendar. Whether I was a student or a professor, the phrase “starting a new year” usually meant returning to school at the end of the summer.

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Lessons for Funeral Service Professionals from the Appalachian Trail

June 16, 2022 by Dr. Jason Troyer
Featured, Finding Resilience

The Appalachian Trail runs through the mountains of Tennessee about 20 miles from my home. Known to the hikers as the “A.T.”, it spans nearly 2,200 miles from northern Georgia to Maine and touches 14 states. Because each hiker has their own pace, it takes an average of four to six months to complete the entire hike. Every year, more than 3,000 hikers attempt this feat, which is referred to as a "thru-hike" of the A.T. Only about 25% of them are successful.

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How to Turn Funeral Home Employees into Leaders

February 18, 2022 by Dr. Jason Troyer
Featured, Finding Resilience

“No one is stepping up and showing any leadership. I still have to do most of it myself.” As John* inched closer to his retirement date, he had hoped that his children (who are funeral professionals) would start taking on more responsibility to help families, work with vendors and volunteer for countless other tasks. But when you talked to John’s children, they would frequently complain that their father would not allow them to take on these new responsibilities.

Then John contracted COVID-19, forcing him to miss work for three weeks. In hindsight, he wishes he had let his children take on more responsibilities earlier. Instead, he had less than a day to prepare them to run the business without him and found out the hard way that they were not ready to take over day-to-day operations.

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5 Things Funeral Professionals Wish the Public Knew About Them

December 9, 2021 by Dr. Jason Troyer
Featured, Finding Resilience

Funeral professionals do much of their work in the background. Consequently, the public often has misconceptions about who they are and what they do. As someone who has worked closely with funeral professionals for almost 10 years, I feel compelled to share the real story of funeral professionals. So, on their behalf, here are five things that funeral professionals wish the public knew about them.

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What I Wish Everyone Knew About Funeral Professionals

February 14, 2020 by Dr. Jason Troyer
Featured, Finding Resilience

Funeral professionals work hard to be emotionally supportive for the bereaved, use their professional training to care for the deceased and create events that will begin healing. The people they serve are likely going through some of the toughest days of their lives. The last thing a funeral professional will do is complain about how difficult their job is.

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What Funeral Professionals Should Know About Loss and Family Dynamics

September 12, 2019 by Dr. Jason Troyer
Finding Resilience

Families, just like ecosystems, like stability and consistency. One of the largest sources of stress is continual, disruptive change — and the loss of a loved one creates ongoing and disruptive change. So what can funeral professionals do?

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Great Business Books for Funeral Professionals

August 23, 2019 by Dr. Jason Troyer
Finding Resilience

Ralph Waldo Emerson once noted, “If we encounter a man of rare intellect, we should ask him what books he reads.” His words ring just as true today as they did when he penned them. Despite our easy access to search engines, apps and Wikipedia, reading good books remains one of the easiest, cheapest and fastest ways to absorb information. Reading has been linked with increased empathy and (of course) intelligence, and a well-stocked library provides a vehicle for us to experience new things, increase awareness and develop new skills.

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