We remain committed to delivering results for our funeral home customers, agents and policy owners while optimizing our investment strategy and providing exceptional customer service to our stakeholders.
In 2022, our new business, claims and customer service teams served a record number of families. Our customer service representatives answered nearly 170,000 calls last year, including an increasing number fielded by our bilingual services team.
We continued to see increases in our digital transactions, including an uptick in applications submitted through our online enrollment platform, and remain committed to ongoing infrastructure enhancements to make our service even more user-friendly and accessible.
Our licensing and compensation team continued to provide training and support to agents in 2022, helping increase average policy size while maintaining high agent satisfaction.
Homesteaders' customer service remains one of the top reasons funeral homes choose to do business with us. In 2022, we maintained our 99% customer satisfaction rating, with 82% saying they have or are likely to recommend Homesteaders to their colleagues.