John Heald joins Danielle Burmeister in this discussion about how the funeral profession has shifted to the digital space. John is General Manager of the Funeral Home Channel of Legacy.com and Chair-Elect on the Board of Trustees for the Funeral Service Foundation. In their chat, John covers his career path over the years, opportunities and challenges that funeral professionals face as generations unite in the workplace and the power of relationship building and networking within the profession. They also discuss the importance of giving back to communities and the amazing work the Funeral Service Foundation does for others. 

Chapters:

0:59 · Finding his path.
What first attracted John to the funeral profession

3:57 · Going digital.
How the funeral director role has shifted in today’s online world

7:36 · Overcoming barriers.
Challenges that can get in the way of connecting with families digitally

14:00 · Bridging the gap.
Advice for uniting younger and seasoned professionals in the workplace

20:37 · Staying positive.
How John maintains optimism in the grief space

23:21 · Building connections.
Tips for younger professionals on cultivating strong relationships within the profession

25:54 · Giving back.
Why supporting causes and communities is vital in funeral service

28:45 · On the nightstand.
What John is reading right now

30:11 · Fuel for the work.
What’s giving him energy and inspiration today