John Heald joins Danielle Burmeister in this discussion about how the funeral industry has shifted to the digital space. John is General Manager of the Funeral Home Channel of Legacy.com and Chair-Elect on the Board of Trustees for the Funeral Service Foundation. In their chat, John covers his career path over the years, opportunities and challenges that funeral professionals face as generations unite in the workplace and the power of relationship building and networking within the industry. They also discuss the importance in giving back to communities and the amazing work the Funeral Service Foundation does for others.
Chapters:
0:59 What attracted you to the funeral service industry?
3:57 Talk about the shift from the funeral director role to the digital space.
7:36 What are some of the things that get in the way of funeral directors being able to connect with consumers digitally?
14:00 What would you recommend to bridge the age gap between up and coming funeral professionals and seasoned industry members?
20:37 In the grief space, how do you maintain such a positive attitude?
23:21 When you’re talking to younger professionals, what do you tell them about how to build successful relationships within the industry?
25:54 In the funeral space, why is it important for funeral directors to give back to causes within their communities?
28:45 What are you reading right now?
30:11 What is giving you energy right now?
