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5 Essential Traits Your Funeral Home Customers Want

July 16, 2021 by Alyssa McNab
Featured, Funeral Home Business

A client’s experience with your firm has a tremendous impact on their overall impression of doing business with you. In the latest “State of the Connected Consumer” report published by Salesforce, 79% of consumers agreed that “the experience a company provides is as important as its products/services.”

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How Funeral Professionals Can Support a Family That Has Lost a Child

July 01, 2021 by Barb Bloomquist
Featured, Aftercare

Losing a child is one of the most painful experiences a family can endure. Regardless of the circumstances surrounding the death or whether it’s an infant, teenager or adult child, the overwhelming grief the surviving family members experience is something funeral professionals are uniquely qualified to handle. And as difficult as it is to witness a families’ crushing sorrow, funeral professionals understand that expert care and compassionate service is exactly what these heartbroken families need. In recognition of Bereaved Parents Awareness Month, here are just a few of the invaluable ways you can help grieving families during the most difficult days of their lives.

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9 Tips to Improve Your Phone Interactions with Families

June 24, 2021 by Lisa Hurt
Featured, Funeral Home Customer Service

Funeral providers receive phone calls each day that vary wildly in tone and topic. You are fielding calls from business partners and vendors, community members seeking information about prearranging or an upcoming service and highly emotional calls from families who have just lost a loved one. Understanding what impacts your phone interactions is the best way to make sure you start each conversation on the right foot. Here are nine tips for improving your phone interactions.

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A Love Letter to Funeral Professionals

June 11, 2021 by Dr. Jason Troyer
Featured, Finding Resilience

Dear Funeral Professional,

I love you.

Now before someone gets the wrong idea (and by “someone,” I mean my wife), let me explain. My love can best be characterized by the term philia. Philia is one of the four ancient Greek words for love and refers to the love within a friendship. Others have interpreted philia to be akin to the comradeship between fellow travelers or soldiers, “blood brothers,” and the kinship among people of the same tribe.

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The Importance of Online Funeral Planning

June 04, 2021 by Nick Grant
Featured, Funeral Home Business

In 2019, the average Baby Boomer spent 27 hours online – a quarter of their waking hours. A Forbes study found Boomers are more likely than any other generation to spend an hour or more per day online. The vast majority of Boomers read articles and blogs (60%), buy goods and services (92%), consume entertainment, communicate and shop online.

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How to Discuss Cremation Options with Families

May 14, 2021 by Brent Thomas
Cremation, Featured

We all know that cremation rates are rising. According to CANA’s 2020 industry statistical information, the cremation rate is projected to be 60.7% in 2024. Although this number will vary by service area, the percentage of people who choose cremation is expected to continue to increase overall.

As more families are selecting this option, funeral professionals need to be prepared to answer their questions and help them plan meaningful and memorable funeral services. Here are a few tips to keep in mind as you work to provide the best possible experience.

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Why We’re Looking Forward to the 2021 ICCFA Convention

May 07, 2021 by Alyssa McNab
Featured, Industry Events

This month, members of the Homesteaders team will join funeral professionals from across the country for the ICCFA Annual Convention and Expo (May 17-21, 2021). The online event will feature programming to help you network, learn and share with peers from around the world.

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High Impact Marketing Ideas for Your Firm

April 30, 2021 by Melissa Heller
Funeral Home Marketing, Featured

For funeral professionals, there is never enough time in the day to complete every task that needs done. Even the best laid plans are often interrupted. You spend as much time as you can helping families say good-bye to their loved ones, but still also need to find time for administrative work to maintain the building and keep the business running. Marketing is an important piece of that puzzle as well. These high-impact marketing ideas will help you work smarter, not harder, to make sure families in your community understand all you have to offer.

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Everything You Need to Know about FEMA’s Funeral Assistance Program

April 16, 2021 by Danielle Burmeister
Featured

As I write this, the death toll from COVID-19 has topped 560,000 in the United States. Worldwide, nearly three million families have experienced the grief, anxiety and disruption that follows the unexpected loss of a loved one. Funeral professionals know this all too well – you have been on the front lines of this crisis, day in and day out for more than a year.

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Making Innovation Part of Your Success Strategy

April 15, 2021 by Nick Gerhart
Featured, Funeral Home Business

“Some companies and leaders navigate this type of world exceptionally well,” states best-selling author Jim Collins. “They don't merely react; they create. They don't merely survive; they prevail. They don't merely succeed; they thrive. They build great enterprises that can endure.”

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