In the ever-evolving landscape of funeral service, funeral professionals need solutions for a compassionate and innovative approach to aftercare and client-family support. Elevia, formerly known as Domanicare, is an aftercare solution that recently rebranded to better reflect its mission of elevating connections, supporting communities and driving business growth. This transformation is not just a change in name but a testament to Elevia’s dedication to providing exceptional aftercare and client-family experiences. Here’s what you, as a funeral professional, can learn from Elevia’s successful approach.
Meet Families Where They Are
At the heart of Elevia’s strategy is the understanding that families need to be met where they are, especially during their most vulnerable times. According smscomparison.com, nine out of 10 people prefer messaging over phone calls, and 95% of messages are read and responded to within three minutes. Elevia’s customizable text-based aftercare has proven to be a highly effective way to connect, with an impressive response rate to an initial welcome message.
Acting as your remote aftercare specialist, “Elizabeth,” Elevia’s 50-person care team ensures that your messages of support and care are seen and felt. Elizabeth ensures that each family interaction is personal and meaningful, and never AI-generated. This level of attentiveness shows families that they are not alone, providing a comforting presence in their time of need.
Every Interaction Matters
Elevia’s award-winning, personalized approach underscores the importance of every single interaction with grieving families. Elizabeth texts families throughout the year following a death, offering compassionate responses, providing grief support and escalating any urgent matters to your team. These personalized and compassionate touches assure families that their loved ones are remembered and that their grief and inquiries are acknowledged.
Offer Access to Grief Resources
Access to grief support is a frequent and essential request from families. Elevia meets this need by offering comprehensive grief support resources through ForGrief.com, providing families with ongoing assistance as they navigate their grief journey. This compassionate touchpoint not only demonstrates your genuine care and empathy but also helps foster lasting, meaningful relationships with your client families in the weeks and months following a funeral.
Ask for Reviews
Positive online reviews are vital for building a strong online reputation. By inviting families to leave Google reviews through personalized text messages, Elevia ensures a steady flow of current and positive feedback. These reviews not only enhance your online presence but also build trust with potential at-need and preneed families who rely on online reviews when choosing a funeral service provider.
Build your Preneed and At-need Business
Surveys are a proven way gain valuable insight into the needs and experiences of your families and generate interest in preneed offerings. Elevia allows you to customize your plan to gather this valuable feedback through five-question SMS surveys. You can also build your preplanning pipeline with Elevia’s preneed lead generator options.
Elevate Employee Satisfaction
Funeral service is a demanding profession, requiring professionals to juggle numerous roles and responsibilities to keep the business running smoothly. By integrating “Elizabeth” into your team to handle aftercare support (for a fraction of the cost of a full-time employee), your staff can dedicate more time to emergent client needs, significantly reducing their workload and stress. This allows your employees to focus on providing the compassionate, personalized care that sets your funeral home apart, ultimately enhancing job satisfaction and fostering a more positive work environment.
Elevia’s approach to aftercare offers invaluable lessons for you as a funeral professional. By meeting families where they are, ensuring every interaction matters, offering grief support, building your preneed and at-need pipeline, actively seeking reviews and elevating employee satisfaction, you can significantly enhance your aftercare services. Investing in Elevia’s solutions provides a cost-effective, turnkey approach to building your brand and boosting your business, particularly if you have limited staffing. With Elevia’s compassionate and human-centered model, you can elevate your services, foster deeper connections with your community and achieve sustained business growth.
To learn more about how Elevia can help your funeral home offer exceptional aftercare and build a stronger brand, visit the Elevia website or contact your Homesteaders account executive.
