4 Customer Social Styles that Impact Your Funeral Business

February 16, 2017 Funeral Home Customer Service, Funeral Home Business

In the mid 1960s, Dr. David Merrill and Roger Reid started researching how social styles – the way we communicate with one another – can impact personal interactions and business relationships. They believed an...

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Customer Service As Part of Your Funeral Home Business Strategy

September 29, 2015 Funeral Home Customer Service

Customer service is a key strategic function of your funeral home business, working hand-in-hand with marketing and sales. Your community outreach and advertising investments create a brand promise to urge families...
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