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How to Provide Exceptional Customer Service at Your Funeral Home

September 29, 2015 by Krista Frank
Funeral Home Business

Great customer service is all about creating small yet memorable moments for your client families both online and offline. Even during times of grief, it is still possible to make a family feel special. Discover 10 customer service best practices that can help your firm become the provider your community demands.

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4 Things Holding Your Funeral Home Business Back From Growth

September 24, 2015 by Homesteaders Life Company
Funeral Home Business

There are many factors that influence funeral home business growth, and they can vary based on market conditions including competition, population, location and access to media. Keep reading to discover four universal themes to which many funeral home owners might relate.

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Retain Funeral Home Staff by Making Your Firm A Great Place to Work

September 15, 2015 by Alyssa McNab
Funeral Home Business

If you asked your funeral home’s staff members how they feel about working for your firm, do you know how they’d respond? This question is important for more than just your employees’ personal satisfaction—their attitudes and perceptions about their workplace will affect how they perform and represent your firm in the community. These factors will also influence how your firm compares to your competitors and your ability to hire and retain top-performing funeral home staff members.

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The Qualities of Exceptional Funeral Directors

August 13, 2015 by Danielle Burmeister
Funeral Home Business

The best funeral professionals bring value to their communities, offer exceptional service and treat deceased loved ones with dignity and respect. They serve as a positive reminder of the value of funeral service and ensure that their staff embodies their mission and goals.

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How Important Is Your Funeral Home Business to Your Community?

July 9, 2015 by Alyssa McNab
Funeral Home Business, Community Engagement

When a family turns to your funeral home, they’re placing a tremendous amount of trust in you, expecting that you’ll provide compassionate care for their loved one, carry out their wishes and handle all of the details during an emotionally vulnerable time. The process is much easier (for you and for them) when you have already established a relationship of trust between your firm and the members of your community.

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