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What Families Who Choose Cremation Services Want You to Know

January 19, 2016 by Alyssa McNab
Cremation

Think about the most recent positive experience you had with a service provider. Most likely, your experience was notable because the people you worked with made an effort to understand your preferences and then used their own expertise to offer reliable suggestions about how they could accommodate your choices.

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Continuing the Conversation After Prearranging

January 12, 2016 by Alyssa McNab
Funeral Home Marketing, Funeral Planning

Families who prearrange with your funeral home will appreciate an ongoing relationship with you. In turn, your firm will also benefit from the boost in customer loyalty and increased referrals. Here are a few simple ways you can continue the relationship with families who have prearranged with your funeral home.

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5 Ways to Improve Your Funeral Home Marketing on a Shoestring Budget

January 7, 2016 by Danielle Burmeister
Funeral Home Marketing

It's no secret that facility maintenance, staff salaries and licensing fees demand a large portion of your funeral home's annual overhead, leaving little budget for new initiatives. Fortunately, funeral home marketing doesn't have to cost a lot. Today's digital landscape rewards imagination and creative customer experience far more often than costly marketing campaigns. Not sure where to start? Discover five ways to improve your funeral home marketing on a shoestring budget.

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Life Lessons From Working in Funeral Service

December 22, 2015 by Homesteaders Life Company
Funeral Home Business

At Homesteaders, we are committed to promoting the value of funeral service. We have always believed we are in two businesses — funeral service and insurance — and we want our staff to reflect our values. Many of our employees had experience in the funeral profession prior to joining Homesteaders — some as funeral directors, some as administrative support and a few who actually grew up in a funeral home.

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How a Funeral Home Blog Can Help You Connect with Your Community

November 12, 2015 by Alyssa McNab
Funeral Home Marketing, Community Engagement

More and more often, people turn to online resources to get information that drives their purchasing decisions. Beyond using your website to find general information about your services, members of your community could also be exploring the content to gain a better overall picture of the type of business you’re operating – and form opinions about whether or not they’d want to use your services in the future.

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5 Qualities to Look for When Hiring a Funeral Home Office Manager

October 22, 2015 by Homesteaders Life Company
Funeral Home Business

Can you think of a person in your funeral home who your families and the rest of your staff members know they can rely on no matter what? For many firms, this person is the funeral home office manager.

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Meaningful Holiday Memorial Service Ideas

October 8, 2015 by Danielle Burmeister
Aftercare

Each year, funeral professionals connect with hundreds of people in their community and beyond. Many of your client families are approaching their first holiday season without their loved one. These families need the ongoing support of you and your staff as they begin to create new traditions while still trying to honor the person they’re missing.

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How to Provide Exceptional Customer Service at Your Funeral Home

September 29, 2015 by Krista Frank
Funeral Home Business

Great customer service is all about creating small yet memorable moments for your client families both online and offline. Even during times of grief, it is still possible to make a family feel special. Discover 10 customer service best practices that can help your firm become the provider your community demands.

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4 Things Holding Your Funeral Home Business Back From Growth

September 24, 2015 by Homesteaders Life Company
Funeral Home Business

There are many factors that influence funeral home business growth, and they can vary based on market conditions including competition, population, location and access to media. Keep reading to discover four universal themes to which many funeral home owners might relate.

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Retain Funeral Home Staff by Making Your Firm A Great Place to Work

September 15, 2015 by Alyssa McNab
Funeral Home Business

If you asked your funeral home’s staff members how they feel about working for your firm, do you know how they’d respond? This question is important for more than just your employees’ personal satisfaction—their attitudes and perceptions about their workplace will affect how they perform and represent your firm in the community. These factors will also influence how your firm compares to your competitors and your ability to hire and retain top-performing funeral home staff members.

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